Every Belle Moment order leaves our studio with a tracking number. Once your parcel is handed to the carrier you will receive an email with that number and a link to follow the parcel.
How to track your order
- Open the shipping confirmation email sent when your order left the studio.
- Follow the tracking link, or enter the number on the carrier’s own site.
- Allow up to 24 hours for the first scan to appear — carriers do not always scan at pickup.
If your tracking has not updated
International parcels can sit without a scan for three to five days while they clear customs. If there has been no movement for seven days, write to [email protected] with your order number and we will open a trace with the carrier.
If your order has not arrived
Let us know as soon as the estimated delivery window has passed. We will either resend the piece or refund it in full — you do not need to argue the case with the carrier yourself.