Every message is read by the person who packs your order. There is no ticket queue and no chatbot — just a studio that answers its own mail.
We reply within one business day, Monday to Friday. Messages sent at the weekend are answered on Monday morning.
What to include
- Your order number, if the question is about an existing order.
- A photograph, if the question is about a damaged or faulty piece.
- The product name and colourway, if you are asking about a specific item.
That is usually the difference between a one-message answer and a week of back and forth.
Press and partnerships
For editorial samples, stockist enquiries or collaborations, use the same address with “press” in the subject line.
What we cannot do
We do not take orders or payments over email, and we cannot change a delivery address once a parcel has left the studio. If you need to change an address, write immediately after ordering and we will catch it if it has not shipped.